FAQs
FAQs
How do I obtain information on my product shipment?
Our Operations team will keep in constant contact with you from receipt of your PO. They will send Sales Order Confirmation and then arrange shipments and delivery with your team.
Is my product REACH registered?
Some of our products are REACH registered, others not. Please check with our sales team either online or via sales@silsoure.com.
Do you have distribution partners in other countries?
No, we sell and distribute our own products.
How do I get a Certificate of Analysis (COA)?
If you require an example Certificate of Analysis (COA), please contact our sales staff either online or via sales@silsoure.com. Otherwise, a COA will accompany your order. It can also be obtained by telling the batch number on the label.
I can't find the SDS. I need in a different language or version. How do I get it?
SDS is available in English. They can be updated according to specific customer needs. Please contact our sales staff either online or via sales@silsoure.com.
Where do I find the current TDS?
Individual TDS documents are available on the product pages for download. If a TDS is not listed, or additional product information is required please contact our sales staff either online or via sales@silsoure.com.
How long is the delivery time?
This depends on order quantity, our stock on hand and manufacturing lead-time. If we have the stock in our warehouse we typically provide a 48hrs lead-time after receiving PO. If we do not have the product in stock, manufacturing lead-time is typically 3-4 months.
How can I get a free sample for test?
If the product is not dangerous cargo, we can ship a free samples by FedEx, freight collect. If the product is dangerous goods, we will label according to DG regulation and arrange the transportation by air cargo
What's the packing of the product?
Liquid products like silanes and silicone fluids are supplied in various sizes. It range from 18L plastic pail, 200L steel drum or 1000L IBC tote. 20'ft container can load 80 x 210L steel drums with pallets, or 18 x 1000L IBC totes. Solid Silicone Rubbers are supplied in 20Kg or 500Kg carton box. 20'ft container can load 800 x 20Kg carton box with pallets, or 34 x 500Kg carton box with pallets. Fumed silica is supplied in a 10Kg bag, 40'ft HQ can load 4000Kgs with pallets. Please check with our sales team either online or via sales@silsoure.com.
What's the packing of the sample?
The sample can be supplied in various sizes depending on your requirement. It ranges from 100ml to 25kg pails to 200kg drums.
How long is the product guarantee?
In the unopened original container and stored per the product specification, most products have a shelf life of one year in a dry and cool place.